Refund policy

RETURN & REFUND POLICY

We want you and your pet to be happy with every purchase. If something isn't right, here's how we handle returns and refunds.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at varepets@gmail.com with your order number and photos of the item. We'll offer a replacement or a full refund at no extra cost to you.

Change of Mind
Because many of our products are shipped directly from our suppliers, we're currently unable to accept returns for change-of-mind purchases (such as ordering the wrong size, color, or simply no longer wanting the item). We recommend reviewing product details carefully before placing your order.

Lost or Missing Orders
If your order hasn't arrived within the maximum delivery window stated in our Shipping Policy, contact us and we'll investigate with the carrier. If the order is confirmed lost, we'll offer a replacement or a full refund.

Refunds
Approved refunds will be issued to your original payment method within 5-10 business days after approval.

How to Request a Return or Refund
Email us at varepets@gmail.com with your order number, a description of the issue, and photos if applicable. We'll respond within 1-2 business days with next steps.